Return Policy

Shoppastores goes to great lengths to ensure that all orders are filled correctly, on time and are of the highest quality. We do not ever compromise on the quality of our products. Customer satisfaction is extremely important to us and as we have done in the past, in case there is anything wrong with any order because of a mistake we might have made or miscommunication on our part, we have always given either a full refund or full replacement. We accept returns and will exchange the item or refund payment (within 14 days of delivery) if and when customers are disappointed by our merchandise for one of the following reasons:

 (a) The base product themselves are materially damaged;

 (b) The product described is not the same;

 (c) The product does not perform as it should.

In the unfortunate circumstance where there are any of the above faults within the product(s) you have ordered, kindly email us (within 48 hours of receiving the product) a digital image of the fault with a clear description to our customer support team at info@shoppastores.com. Please include your order number in the email. We will then verify the fault and take the required action to exchange your product. In the case where we are unable to verify the fault over email, the item would have to be shipped back to us for review and then the required action will be taken upon verification. If there is a verified fault, we will bear the shipping cost to send a new or exchanged product back to. If however it is determined no fault exists the customer would have to bear the cost to get their product returned.

*Please bear in mind, we don’t offer exchanges, refunds, or repairs if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear.